🚫 Beware of Insurance Steering – Know Your Rights!

When you call a 1-800 number for auto glass replacement, you’re often speaking with a third-party billing network—not your insurance company. These networks may redirect your claim to a shop of their choosing without offering you all your options. This practice is called insurance steering, and it’s not only unethical—it’s illegal.

✅ You Have the Right to Choose Your Glass Repair Shop

Some call center reps may claim your preferred shop is “not approved” or that the work “won’t be guaranteed.” These statements are false and misleading. They’re designed to pressure you into using a shop within their network, often chosen for cost—not quality.

They may:

• Pretend they’ve never heard of your selected shop

• Delay the process with unnecessary questions

• Try to frustrate or confuse you into giving up

Don’t fall for it.

🔧 Trust the Shop You Choose

At Auto Glass Express, we:

• Stand behind our work with a lifetime warranty

• Meet or exceed manufacturer repair standards

• Work with all major insurance companies

Your insurance policy allows you to select your repair shop. Don’t let a network take that right away for their own convenience or profit.

⚠️ Bottom line:

Insurance steering is real, and it hurts consumers. Always insist on your right to choose the shop you trust.

Choose Auto Glass Express — because your safety, satisfaction, and legal rights come first.